Dedicated Web Hosting Plans
24–7 Support Service

A Sixty–Minute Support Ticket Response Guarantee

All your support requests will be replied to in maximum 60 minutes after the trouble ticket or e–mail was received. If your issue calls for additional assistance from a sysadmin, we will direct the support ticket or the email to the person on duty, right away then leave a note to inform you that more time will be needed for reaching the optimal solution. If you make use of the Managed Servers package, any of the services included there will be executed whenever you prefer.

A Premium Tech Support Service

Our client support team will be available to you 24–7–365 if you require assistance with our Hosting Control Panel or with any of the apps that we install for your convenience on the dedicated web hosting server. And if you require help handling all the day–to–day admin tasks on your dedicated hosting server, you can have a glance at the Managed Servers package, which includes data backup hard disk drive storage space, weekly OS updates, troubleshooting and software installation services, server monitoring and rebooting services, etcetera.

A User–Friendly Help Section

Our Hosting Control Panel is preinstalled for each dedicated web hosting plan. Among its features is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can perform. Most instructional articles have video versions which demonstrate all the operations that you can perform in a very illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each Hosting Control Panel section.