In case you’re a site owner, a problem can always appear and it doesn’t automatically need to be related to the hosting service itself. For example, something might go wrong when you update a web application or some critical content might be modified or erased mistakenly. Whatever the nature of the problem may be, you’ll need to get in touch with the respective client service team and request them to restore a backup or to help you fix the problem that you are experiencing. How quickly they’ll do it will determine the interval of time that your sites will be offline. For some sites such as social networks or e-stores, an elongated downtime interval can too often mean losing users and cash. With this in mind, it is rather important for you to use the services of a hosting company that offers not only a very good help desk service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can just forget about waiting for hours and hours on end, or even one whole day, to receive a reply to an e-mail or a technical support ticket. No matter when you contact us, we will help you within less than 60 minutes with any pre-sales or technical questions that you may have. In fact, our actual reply time scarcely ever surpasses 20-30 minutes. Since we are available 24-7, you will always receive assistance in a timely manner and we understand exactly how critical this is in the digital age. As soon as you contact us, we’ll respond to your questions. If you stumble upon any technical problem, we will cope with it for you, or we’ll provide you with all the necessary information if there is something that you need to do yourself.