A live chat is one of the ways of communication supplied by some web hosting suppliers as a part of their support service. Depending on the supplier, the chat can be used for pre-sales, billing and/or technical support. This way of contact is quicker in comparison to a support ticket and it will make it much less likely to misunderstand or misspell anything as compared to a call with a representative. What's more, when the issue that you have requires some time to be investigated and dealt with, you are able to do something else meanwhile rather than just waiting, like you'd have to do if you call. You can also employ a live chat support service free of charge provided that you have web access even if your hosting supplier is located in another country and they don't have a local phone number you can call.

Live Chat Support in Cloud Website Hosting

As we believe that a great number of situations are usually resolved when you speak with a live person, we provide a live chat service for all our potential and active clients. Our chat is available every single day and our support representatives will help you with a wide range of questions and troubles. If you are not our customer yet, you'll be able to learn more about our cloud website hosting packages and the web hosting platform in general so as to be certain that your web sites will work effectively on our servers. If you already have an account and you have some questions or you experience any kind of troubles with some of our services, you can join us on our live chat and we will supply you with the necessary info or assist you to troubleshoot the problem. You will have to open a support ticket for some issues which require longer time or the assistance of a sysadmin, still for a lot of basic issues you'll receive help right away.