Integrated Ticketing System

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A ticketing system is the most popular correspondence medium that hosting companies offer to their clients. It’s typically part of the billing account and is the most effective way to solve a problem that takes a certain amount of time to examine or that needs to be escalated to an administrator. Thus, all comments added by either party will be stored in one and the same place in the event that somebody else needs to work on the given issue and the information in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which implies that you’ll need to sign in and out of at least 2 accounts in order to accomplish a certain task or to touch base with the company’s help desk support team. If you’d like to administer a number of domain names and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. In addition, it can take significant time for the provider to answer your ticket request.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we’re using for our cloud website hosting plans is not separate from the hosting account. It’s part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it at any specific time with only a couple of clicks, without having to sign out of your account. The ticketing system includes a quick-search field, so you can track down any support ticket that you’ve already opened, if needed. You can also see knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to deal with a particular issue even before you open a ticket. The response time is no more than 60 minutes, which implies that you can receive quick assistance at any moment and in case our tech support staff recommends that you should do something in your hosting account, you can do it instantly without needing to sign out of the Control Panel.